在過去，領導力是許多人都能成功習得的技巧，如今在Covid-19疫情的影響下，成為一名優秀的領導者變得越發困難。除了要洞察不確定性，還需快速適應變革並在最短的時間內激勵團隊士氣。成功的領導力也代表具備長遠的眼光、能夠制定策略應對變化莫測的世局、立下明確的標竿、並與團隊保持良好的溝通。團隊的參與度和對成員的影響力則是衡量領導力成功與否的指標。成功的領導者還要能夠創造一個讓不同想法都能發聲的環境，而員工不必擔心任何批判和報復。儘管當今領導者們面臨更多的挑戰，然而克服這些阻礙並非難如登天。Human Resource Online列出了疫情期間不同產業的領導力排行，富比士也分享了疫情下的卓越商業思維，這些資源都有助於啟發我們。

PERSOLKELLY在此列出了五個最佳實踐方法，幫助您有效地帶領組織，協助您成為最優秀的領導者之一：

一、解釋願景並指出明確的實踐方向

願景越清楚，策略就越容易。為團隊設定明確的方向是領導者的職責。領導者必須能夠簡潔地表達願景並解釋其脈絡，對於團隊不僅給予指示，還能讓他們清楚理解目標和目的，並且培育團隊成員具備提前制定計劃和策略的能力。2018年，績效管理諮詢公司Gallup在CompareCamp平台發表的領導力統計數據顯示，只有22%的團隊認為公司的領導者有明確的方向。這顯示了清晰的願景和溝通是改善領導的第一步。

二、給予承諾和支持

領導者應該全力支持團隊取得成功。透過事實和數據向團隊解析決策過程，成員會因此更具備知識和信心，也更容易接受、理解和執行正確的行動計劃並積極達到預期成果。領導者只要做出正確的決定，成員就會感到安心。員工期望領導者在挑戰來臨時能夠適時的給予協助，這是一種對成功的相互承諾。領導者如果將這種方法立成標竿，會鼓勵團隊成員也實踐此種模式，引導他們自信地成為下一個領導者。

三、打造一個能安心發表意見的環境

一位成功的領導者能創造出讓人們可以安心分享意見和想法的環境，指導團隊成員如何藉由事實和案例，和平地給予建設性的回饋，而不會侵犯他人的權利或攻擊他人的觀點。這種分享可以幫助領導者更清楚前進的方向並了解組織的脈動。根據HR.com的獨家調查，對領導者的信任感是員工敬業的主要驅動力。創造一個具有開放性、支持性、專業性、建設性，並且不批判他人意見的工作環境，是讓領導更有效率的管道。

為了打造這種環境，領導者必須建立團隊成員的信任並專心聆聽他們的表達－即使意見是針對領導者而來。當領導者對於員工的感受、想法和意見是出自於同理心和認可時，團隊成員就不需擔心遭到批評和報復，也更容易分享他們最真實的觀點。

四、面對變革敏捷反應，發揮數位競爭力

領導力最重要的一面就是能敏捷且快速適應未來的不確定性。保持敏捷是指對於新的解決方案、風格和策略保持彈性且開放的態度。例如，隨著疫情的流行，加速了數位工具的使用頻率，領導者需要與團隊成員一起提高數位知識與技能，減少與精通數位化的X世代和千禧世代產生溝通障礙和代溝。CompareCamp的領導力統計調查也指出，只有25%的員工相信他們的公司正在有效地培養數位化的領導人才。

保持敏捷並非要改變願景和方向，而是要為任何可能的結果做好準備，採取不同的方式來達到目標。當領導者擁有敏捷的思維，面對突如其來的挑戰就能減少壓力的產生。領導者如果能夠採納新策略並且即早意識到潛在的威脅和挑戰時，也會對自己的決策能力更加有信心。

五、激勵團隊保持正面的態度

激勵團隊保持積極正面的態度，是領導者在疫情期間可以執行的最佳管理措施之一。這其實沒有一體適用的答案，每個人都是獨一無二的個體，領導者可以依據團隊成員的個性和溝通風格決定採取何種溝通方式。因此領導者必須認識團隊成員的個性，花時間了解每位成員的需求，因人制宜激勵的方式。

結論

並非每個人都是天生的領導者，但我們可以培養和學習領導技能。成功的領導者可以幫助企業降低人才的流失並增加留任率。如今，領導者們更需要腳踏實地，親身去激勵、動員、和員工積極互動，在後疫情時代的關鍵時刻，展現更多的無私和競爭力。

近期PERSOLKELLY推出了2022領導力線上培訓課程，用以幫助領導者提升技能並選擇適合的數位工具站穩世界趨勢前端。歡迎點選下方連結來了解更多相關課程資訊。

對於亞太區人事解決方案和無國界招募等相關服務，您可以參考我們的亞太區人才解決方案以了解如何幫助您在擴展事業、調整規模或多元化經營時做出最佳選擇。

5 Best Practices for Effective Leadership in the Post-Pandemic Era

In the past, leadership was a skill that can be mastered by many people successfully. Now, the requirements to be a good leader are getting tougher, especially since the Covid-19 pandemic. To be an effective leader in the post-pandemic world, leaders must anticipate uncertainties, adapt quickly to changing times, and be swift in motivating their teams. Effective leadership is about having a long-term vision, plans for change, setting clear directions, and communicating them well to their teams. Success is measured by the team's engagement and impact on others. Effective leaders are also able to create an environment where diverse ideas can flourish without fear of judgment or reprisal. Although the challenges are getting greater for the leaders in the world today, it is not impossible to rise above them. Some resources for you which you may find inspiring: Human Resource Online has listed top leaders from various industries who achieved high leadership scores during the pandemic, and Forbes has published about Top Business Minds Of The Pandemic.

Here, we have listed five best practices that will help you lead effectively and rise above as one of the great leaders of our time!

1. Explain The Vision & Provide A Clear Direction To Achieve It

When the vision is clear, the strategy is easy. It is leaders’ job to set clear directions for their teams. Leaders must be able to articulate their vision succinctly and explain the reasons behind them. Not just give instructions. When the teams understand the objectives and goals, they will be empowered to know how to plan and strategise ahead. Gallup Survey 2018 reported in the CompareCamp’s Leadership Statistics that only 22% of teams believe that their leaders have a clear direction for their company. With clarity of vision and communication, we can surely do better.

2. Be Committed & Supportive

Leaders should be committed to supporting their teams towards achieving success for their organisation. One way is to use facts and data-driven reasoning to explain a decision or process. Through this way, team members will find it easier to accept, understand, and execute the right action plans to achieve the desired results. They will be empowered with confidence and knowledge to contribute positively, and at the same time, feel safe that their leader is making the right decisions. They also want the comfort to know that they will receive reasonable support from their leader along the way when they are being challenged. It’s a kind of commitment to each other towards success. Leaders who model such a practice encourage team members to do the same and guide them confidently to become the next leader.

3. Cultivate A Safe Environment On Feedback Sharing

An important step for effective leadership is creating an environment where people feel safe to share their opinions and ideas. Team members can be guided on how to give constructive feedback through a calm conversation that is backed with facts and examples, without violating others' rights or attacking someone else's perspective. Such feedback can be very useful to leaders to help them navigate their way forward and understand the pulse of the organisation. An exclusive survey by HR.com highlighted that trust in leaders is the foremost driver of employee engagement. Creating an open, supportive, and professional work environment that is constructive and free of judgment is a great way to lead effectively.

To create this environment, leaders must be able to build trust with their team members and listen intently when they speak – even when the feedback is directed at them. When leaders show compassion, empathy, and validation for their staff’s feelings, thoughts, and ideas, it will be easier for the team members to come forth with their truthful observations without fear of reprisal or judgment.

4. Agile To Change & Be Digitally Savvy

One of the most important aspects of leadership during and after the Covid-19 pandemic is to be agile and quick to adapt due to the uncertainties ahead. Being agile is about being flexible and open-minded to new solutions, approaches, styles, and strategies. For example, as the pandemic accelerates the use of digital tools, leaders need to upskill themselves together with their team members to reduce barriers of communication with the digitally savvy teams who are mostly made up of the Gen-X and Millennials; they make up the majority of today’s workforce. CompareCamp’s Leadership Statistics also stated that only 25% workforce is confident that their company is effectively building digital leaders.

Being agile doesn't mean changing the vision and direction; it means being ready for any outcome possible and adopting different approaches to achieve the goals. When leaders have an agile mindset, they will have less stress when sudden challenges appear. They would also feel more confident in their decision-making abilities by being adaptive to new strategies and being aware of potential threats or challenges.

5. Motivating The Team To Remain Positive

Motivating the team to remain positive is one of the best things leaders can do during and after the pandemic. There are many ways to do this and it all depends on the leaders and their team members’ personalities and communication styles. There’s no one-size-fits-all solution as each person is unique. Leaders should recognise individuality by adopting a “different strokes for different folks” strategy when motivating their staff; spending time to understand each team member’s needs is essential.

One way to motivate the team is to give recognition or praise when someone does something right. For example, if someone on the team helped to solve a difficult problem or took initiative to a project, leaders could acknowledge the effort by sending an encouraging note to the team member. This type of recognition is very powerful and can motivate team members to do more and perform better as they know their efforts are recognised by the leaders.

In Summary

Not everyone is born a leader, but the good news is that leadership skills can be nurtured and learned. Effective leaders can help organisations lower their attrition rate and increase the retention of talent. There is now a greater need for leaders to get on the ground to personally inspire, mobilise, and engage with their staff to exhibit more of their selflessness and competence during this crucial time in the post-pandemic era.

Recently, PERSOLKELLY has launched the Leadership Digital Learning Course 2022 to help leaders upskill and select the right digital tools to stay ahead. Click here for more info on the courses available.

For service relating to workforce solutions and borderless recruitment across the Asia Pacific region, you can explore our Regional Talent Solutions to know more about your options as you expand, rightsize, or diversify your operations.